Summary

 

Skyline Exhibits Alberta & Pacific Group Displays is a trade show services organization looking for a Service Manager who is eager to direct & coordinate the operations of our growing company. Primary responsibilities include participating in and overseeing the daily operations of the organization, providing outstanding customer service both personally and through supervised staff, and continually training and developing junior staff.  This position is a full-time position requiring 40 hours/week.  The successful candidate must be available evenings and weekends and be able to travel internationally.

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Essential Duties/Responsibilities

 

Tradeshow Install & Dismantle

• Assembly and dismantle of trade show booths.

• Able to lead / coordinate several teams of employees to meet deadlines.

• Ensure quality of work meets organization standards for all I & D jobs

• Direct and coach staff to correct deficiencies

• Provide training and feedback for new staff

• Correspond with client before, during and after events to guarantee satisfaction.

• Assist in development of forms & tools to increase company efficiency and risk management

 

Project / Asset Management

• Direct and coordinate activities of the operation department concerned with the production, distribution, installation/dismantle, and/or storage of products.

• Maintains quality service by establishing and enforcing organization standards.

• Oversee the organization of projects and delegate duties as necessary

 

Company Brand

• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.

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Required Work Experience / Skills / Attributes

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• Methodical attention to detail, with exceptional organization and time management capabilities

• Demonstrated ability to manage & supervise a staff team

• Strong communication, mediation and problem-solving skills

• Ability to cope with conflict, stress & crisis situations.

• Ability to work well within a team environment

• Trade Show industry experience is considered an asset

• Microsoft Office Experience

• General Computer and email skills